The Consumer Product Safety Commission explained that “The washing machine top can unexpectedly detach from the washing machine chassis during use, posing a risk of injury from impact.”
CNBC reported that Samsung has received “733 reports washing machines experiencing excessive vibration or the top detaching from the washing machine chassis.” So far from this defect, there have been nine reported injuries including a broken jaw and dislocated shoulder. Who knows how that happened…
But wait, there’s more! Apparently this isn’t the first time that people experienced problems with Samsung’s washing machines. Earlier this year, far before the Note 7, a lawsuit was filed against Samsung because people’s washing machines have been exploding. Just, what is up with Samsung and explosions?
Customers with recalled washing machines have two options according to Samsung.
- “The first option is a free in-home repair that includes reinforcement of the washer’s top. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer’s warranty, regardless of the age of their washer. The free in-home repair is not available for mid-control washers at this time.”
- “The second choice is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand washing machine, along with free installation of the new unit and removal of the old unit. The rebate amount is based on the manufacture date and model of the recalled washer. Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150 toward their new Samsung washer purchase.”
Choose wisely!
If you own a washing machine from Samsung you can check if your washer is on the recall list.
