Top Galaxy S5 Problems

Last year, Samsung came up with an awesome waterproof smartphone for their flagship series, the Galaxy S5. The Galaxy S5 provides users with a smooth user experience, and a premium design, of course, at an premium price tag. However, despite its lavish price tag, sometimes, the device does not perform as expected. It is because every device has its shortcomings and drawbacks.

Being a user of the Galaxy S5, it is a big disappointment. You spend a large sum of your savings for buying a device that you expect to run smooth as silk, only to find out that the device is not working as you expected. In this article, we will solve the major issues, which are commonly being faced by the users of the Galaxy S5.

1. Charging trouble

Many people have reported that they are not able to charge their Galaxy S5, properly. Some people have reported that their Galaxy S5 is charging awfully slowly. Others have reported that their Galaxy S5 is not able to charge at all.

Below are some solutions quick fixes you may try, which might eliminate your problem;

  • This problem may be caused due to the usage of an unofficial third-party charger. Make sure you are using the official Samsung charger that came with the Galaxy S5.
  • It may also be caused due to a non-functional wall socket, adapter, or a broken USB cable. Try using a different wall socket, adapter, and USB cable, to make sure that you have no faults in the wall socket, adapter, or USB cable
  • Make sure that the USB port of your device is clean. Try blowing into it to clear any obstructions in the charging port.
  • You may try charging your Galaxy S5 with the USB port on your PC. It can prove to be a temporary solution, because it is not a good practice to charge your phone through your PC.
  • If you didn’t have any luck trying the above fixes, then this is caused due to a broken USB port or a dead battery. In both of these cases, you should take your device to your retailer or carrier to claim a replacement.

2. Unresponsive Touchscreen

Another major issue that is being experienced by a number of users is unresponsive touchscreen. A large number of people have reported that they are experiencing an unresponsive touchscreen, and some people reported that they are experiencing ghost touches on their device, sometimes.

If you are facing any touchscreen issues, you might want to try the following workarounds that may fix your issue.

  • Rebooting your device might prove to be a temporary solution to this issue.
  • This issue may be caused due to the usage of unofficial third-party chargers, as those may have different voltage ratings.
  • You may try going to Settings > Display, and try disabling the Increase Touch Sensitivity, if it is enabled. This is because increased touch sensitivity may register ghost touches, under high atmospheric pressure.
  • Make sure that you are not using your device when it is wet as it is only water-resistant. It is not designed to function in water.
  • Make sure that you are not using any case or protector on your device, as it may prove to be an obstruction to earth the charge from the touchscreen, properly.

3. Wi-Fi Connection Problem

Many Galaxy S5 users have reported that they are experiencing certain issues while connecting to a Wi-Fi network. Some users have reported that they are unable to connect to a Wi-Fi network at all. While, other users have reported that they are experiencing slow download speeds, and frequent disconnection to Wi-Fi network. These issues are common among most of smartphones, nowadays.

In any of the cases mentioned above, you should try the following solutions to fix this problem.

  • First of all, make sure that other devices are working fine with the Wi-Fi network, with which you are facing connection or browsing issues.
  • Try rebooting your router.
  • Try rebooting your device, as this may solve your problem, temporarily.
  • Make sure that your Power Saving Mode is not restricting Wi-Fi for saving power. You can check this by going to Settings > Power Saving Mode.
  • Change your IP settings from Dynamic to Static. You can do this by going to Settings > Wi-Fi, and choose your router, and choose Edit, and tap Show Advanced Options, and change IP settings from Dynamic to
  • Try rebooting your router, or updating its firmware.
  • Make sure that MAC Filtering on your device is turned off.
  • If the fixes mentioned above do not solve your issue, you should report the problem to your retailer, or carrier.

4. Screen unable to turn on

A lot of people have reported that the display of their Galaxy S5 is not turning on. Users have confirmed that their device is turning on, the capacitive buttons are lighting up, and the volume ringer can also be heard, by using the volume rocker keys.

Written below are some of the solutions that might fix the display issue on your Galaxy S5.

  • Start by rebooting your device. You can do this by pulling out your battery, and re-inserting it. After that, try turning your device back on. This fixed the black screen issue for a lot of users.
  • The issue may be caused due to a corrupted SD card. You may try pulling out the SD card, and turning your device back on.
  • If you are still unable to solve this issue, you might have a corrupted firmware, which can be restored by a Factory Reset. But, due to the black display, user might be unable to do it. In this case, you should take it to your retailer, or carrier, and claim a replacement.

5. Sloppiness and Lagging issue

Lagging and stuttering is a highly common issue among smartphones, nowadays. However, when users pay for a high-end smartphone, with a zippy hardware, they expect it to run smooth as silk. But this is a problem that cannot be eliminated by paying for a phone with high price tag. Users have reported that they are experiencing lags and stutters while exiting apps, while going to Home by pressing the Home key , and stutters while unlocking the device, which annoys a lot of users. This is caused due to a lot of pre-installed apps, bloatware, and the TouchWiz UI.

Below are some fixes you should try to eliminate the lagging and sloppiness of your device.

  • You may try using third-party launchers, which are available on the Play Store for free. You should try installing Nova Launcher, or Apex Launcher, as these may provide you with a better performance.
  • You may try disabling the beautiful animations of the TouchWiz UI, to experience an ultra-fast user experience. You can do this by going to Settings > Developer Options, and setting the Window animation Scale and Transition Animation Scale to
  • The delay on the Home button can be caused if the Double-tap to open S-Voice is enabled. To disable it, you should go to S-Voice app > Settings, and disabling the Double-tap to open S-Voice.
  • It may also be caused due to an outdated firmware or OS version. You can try checking for updates in Settings > About Phone.

6. Water Damage

A lot of people have reported that they have damaged their device during showing-off their phone’s water-resistance to their friends, despite of being it water-resistant. However, the problem is that these people don’t understand the difference between water-resistant and waterproof. A waterproof device is designed to work underwater, and has no effect under water at high pressure, while, a water-resistant device can survive in rain, and probably, some water splashes.

Anyhow, if you have damaged your phone by throwing it into water, you might try the following fixes.

  • You should let the device dry in sunlight, or use an air blower to dry out all moisture in your device. You should avoid turning it back on, until all of the moisture is dried out, as this may short your device, causing a permanent damage.
  • Alternatively, you may try taking it to a repairing lab, which may fix the device for a fee.

7. Slow Camera

A number of users have reported that the camera of their Galaxy S5, takes a long time to focus, and capture a photo, causing the photographer to lose the perfect moment.

You can fix this problem by following an easy solution given below.

  • Go to Camera > Settings, and disable the Picture Stabilization This feature is included to enable the users to capture vivid photos in low-lighting conditions. As long as you are using your camera in daylight or a well-lit room, you might want to disable it.

8. Camera and Gallery Bug

Some people have reported that they are facing an error while launching the Camera, and Gallery app. Users are facing error messages, which say: “Warning: Camera Failed” and “Warning: Gallery Failed”.

Anyhow, we have a couple of solutions, which may solve the Camera and Gallery bug.

  • Try rebooting your device, as it may prove to be a temporary solution, or in some cases, a permanent solution.
  • You can try going to Settings > Application Manager, and going to Camera or Gallery app, and select Force Stop, Clear Cache, and Clear Data. After that, you may try re-launching the Camera or Gallery app. This fix does the trick for most of the users.
  • The failure in Camera or Gallery app may be caused due to a corrupted or damaged SD card. Try powering on your device without SD card, and launching Camera or Gallery app.
  • You can try a Factory Reset. Before doing a factory reset, you should make a backup of anything important, such as, contacts, call logs, or messages. You can do Factory Reset by going to Settings > Backup and Reset > Factory Data Reset.
  • If you still can’t get to resolve this issue, you should report the issue to your retailer, or carrier, and claim a replacement.

9. Bluetooth Connection problem

Many users have reported that they are facing problems while pairing their Galaxy S5 to other phones and devices. This problem is also common among a lot of smartphones nowadays, due to their complicated settings and features.

You can try the following fixes before taking it to your retailer for a replacement.

  • Start by rebooting your phone.
  • You may try resetting the Bluetooth on your device by going to Settings > Bluetooth.
  • If you are able to get it to work partially, you may try going to Settings > Bluetooth, and go to the Bluetooth settings by tapping the gear icon. After that, make sure that Call Audio and Media Audio features are enabled.

10. Menu Button

Another common problem faced by a lot of users is that they can’t seem to find the Menu Button on their new Galaxy S5, as it has been replaced with a Multitasking Button. Many users have found their way around it by themselves.

  • However, if you are still unable to get it to work like the Menu Button like the previous Android smartphones, you need to hold on to it for 1 to 2 seconds.

MORE TIPS & TRICKS: Top 10 Galaxy S4 Problems and How to Fix Them

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  • SoBoVa

    Is this article supposed to be a joke? Galaxy S5 users started experiencing these issues after the Lollipop update. This article blames everything except Lollipop for these problems. And “if you threw your phone in water”??? Please.

    • Exactly what I said in different words on another article about how to ‘save the SAMSUNG S5 BATTERY LIFE THAT HAS BEEN PLAGUING all of it’s customers’…. Not one word mentioned about Lollipop. SMH RIDICULOUS!

  • colin

    Why not send a bug fix update for all this mess

  • Christophe Pilut

    I don’t have Lollipop and I’m experiencing troubles #1, 2, 4, 7 & 10.
    Thank you for this article, very useful!

  • Gary Burns

    Just did an update on my S5 and now all video freezes. I’m taking online courses, I think I’m screwed now. I really hate updates. Whatever happened to if it ain’t broke don’t fix it? Can I charge Samsung my tuition? Right now I can’t study!

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  • Dope-R

    Yep happend after the update to Lollipop. I was able to fix it by doing the following:
    1) Install Lollipop with Kies
    2) Factory reset (yes after Lollipop is installed)
    3) Remove and disable the Samsung App (the pre-installed app of Samsung)

    I did this 2 days ago, havent seen the error since.

    Hope it helps!