By the end of October, Samsung had over 85% of Note 7 phones back, but the troubles just keep adding up. Around a week ago, there were some reports of multiple Galaxy S7 devices catching fire. At first glimpse, it looked like the same battery issue as on the Note 7.
At first there was a big concern from many Galaxy S7 owners, but now Samsung responded to those reports. Apparently, these devices were did not have the battery flaw, but they caught fire due to external causes. The phones were severely damaged witch lead to the battery failures.
“Samsung stands behind the quality and safety of the Galaxy S7 family. There have been no confirmed cases of internal battery failures with these devices among the more than 10 million devices being used by consumers in the United States; however, we have confirmed a number of instances caused by severe external damage. Until Samsung is able to obtain and examine any device, it is impossible to determine the true cause of any incident.”
Worth to mention is that Samsung did not stated what damaged the devices so bad that the battery swell and started to leak.
