This is an on-demand service that is free of cost yet aims to eliminate every single problem that plagues the consumers.
We have seen that many smartphone users are confused with the tons of features and complexity of the operating system. Calling an expert rarely solves the problem without handing the phone to him. Samsung has taken note of this issue and with the new Samsung+ app, it brings advanced features such as the ability to talk to a service representative through text message or a video call.
If even that doesn’t solve the problem, Samsung will allow the service expert to take over your phone remotely and make the necessary adjustments to solve the mentioned problem and of, course, all this will be done with your permission.
“The Samsung+ app is the one-stop destination empowering people to get the most from owning their Samsung products through personalized, live expert support, a vast library of tips and tricks and self-support tools to keep your device running like the day it was purchased. In addition, Samsung+ app offers insider access to Samsung’s products and services, valuable content, special offers and rewards people won’t find anywhere else. The Samsung+ app comes preloaded on select Samsung mobile devices, including the Galaxy S7 and Galaxy S7 edge (varies by carrier), or can be downloaded from the Google Play.” Samsung said on its official page.
This remote assistance feature is similar to the “Mayday” functionality on Fire Phone by Amazon and is only available on the Galaxy S7 and the S7 edge as of now.
Apart from that, Samsung has archived tons of question according to the category so that a consumer can search through the archive to find the relevant answers about the problem he or she is facing. Samsung calls this as “On-Demand Answers.”
Samsung describes the Samsung+ app as a VIP app that treats the consumers as true VIPs