Samsung also came under heavy criticism for failing to conduct a rigorous pre-release test to ensure the quality of the product. Samsung, on its part, has denied the accusations and ensure us with a reply that the manufacturing flaw is isolated to a single batch and it has since identified and rectified the fault.
In case you have one of the affected S7 active, you can return it to AT&T or Samsung and get a brand new phone as a replacement if the phone is covered under the warranty.
“We found a problem in the production line that we were able to correct, we don’t want people to think there’s the necessity of returning their phone.” A spokesperson said on behalf of Samsung.
All the s7 active on the shelves have been manufactured in a facility located in Asia and the current phones already in circulation won’t be replaced. Owners with the affected phone will get a replacement if and only if they report to Samsung and ask for a replacement.