One of the biggest problems that the Samsung Galaxy S6 has faced is quite a strange one. Apparently, quite a few users have complained that Samsung Galaxy S6 is not receiving text messages.
Now, before you go ballistic and intimate your frustration towards the Samsung customer care, you can probably go through a few steps, just to ensure that you have taken every possible measure to deal with the issue in hand.
Galaxy S6 Not Receiving Texts: Solution
Firstly, you need to check if your phone is getting proper signal from your telecom service provider.
This is very easy to do. Just check the signal bars at the top-right corner of the screen and you’ll know immediately if your phone perceives the signal from your provider’s network or not.
Minimum, only one bar of signal is required to send or receive a text message. However, if there’s none, you can try to reboot your phone and check if there’s any signal or not. If still nothing, you must wait for the signal to reach, or call the customer care of the cellular company for more details.
If your Galaxy S6 is getting good coverage but can’t receive a text, the next thing you should try is sending an SMS to anyone just to find out if it’s possible to do so. If that was successful, then it is more likely there’s not enough space left in your inbox for new messages. For this, you can:
- From the Home screen, tap the Apps icon.
- Select Messages.
- Touch the Menu icon on the upper-right corner.
- Tap Settings from the option.
- Tap on Delete old messages.
- Now select text message limit and increase it.
- Touch OK.
- You may also delete some messages in your inbox to create space for new messages.
If you can neither send nor receive text messages, you need to verify further if the problem is network related or an issue with your phone. Try to make a call to any of your contacts just to find out whether the phone is still capable of doing that.
If not, it’s about time you called your service provider and inquired about a couple of things, such as the status of your account and whether or not your number is blacklisted for some reason, and the whether there’s an outage in your area that’s stopping you from sending/receiving texts and/or making/receiving phone calls.
If the call goes through then we have to do some troubleshooting. The first thing you need to try is to clear the cache and data of the Messages app:
- From any Home screen, select Apps.
- Tap Settings.
- Scroll to APPLICATIONS, and then tap on Application manager.
- Swipe right to the ALL screen.
- Scroll to and tap Messages.
- Tap Clear cache.
- Tap Clear data button, then OK.
This procedure will reset the settings of the Messages app to default. If it didn’t fix the problem, then it’s time to perform full hard reset just before you send the phone in for repair.
As far as troubleshooting is concerned, you’ve done your bit. Now, it’s time for a Samsung technician to fix your Galaxy S6.