Samsung at last admitted that selling Galaxy Note 3 with region-lock was a bad decision. In a latest statement in German language Samsung mentioned that the region-locking feature is big problem and they will try to find a better approach in the future.
Samsung also pointed out, the feature will remain in existing devices but they will take customers feedback and try to make a better future proof solution in up-coming products. At least some good gesture from one of the most reputed electronics company in the world.
Here is the direct translation of Samsung’s German statement on region-lock problem.
“We assure you that the pleasant and smooth user experience for our customers with Samsung products is a top priority for us. Of course, we take customer feedback to heart.
The fact that the regional SIM Lock function ensures this degree of uncertainty , we did not expect . Therefore, we collected and analyzed the many questions in the last days .
The regional SIM lock feature on the latest Samsung products will remain in place. We are currently examining intensively However , how can we optimize and simplify the procedure for total customer satisfaction. To answer all the questions satisfactorily , but we still need some time .
If users previously have problems with the deactivation of the regional SIM lock function, they can contact customer service . This supports like the activation process so that customers can use their device without restrictions.”
We hope that Samsung will bring an end to this problem and provide a better reasonable solution which will make everyone happy.
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